Damages
Point Of Sale Max's DOA Policy does not cover any physical damage that your
product may incur in transit. If you receive a product that is damaged in
transit, follow these instructions:
Note any damages on the receipt
Refuse the shipment (if possible) so that it is
returned to Point Of Sale Maxs for freight claim processing. For partially
damaged shipments or concealed damage, note damage on receipt and refuse
damaged item if possible. Damage claims are the responsibility of the
consignee. The shipping cartons, packing and content should be retained in
the same condition as received.
Discrepancies Upon receipt of merchandise, you
have three (3) business days to fax or use any other overnight method to reply
in writing as to any discrepancies.
Refused Orders Customers will be responsible for a 20% Returns Processing Charge for
refused orders in addition to all freight charges. No future orders will be
shipped unless this charge is paid.
Lost Shipments You will be emailed your FedEx tracking number shortly after placing your
order. Track your shipment online at fedex.com. If it has been lost, please
contact your sales or credit representative.
Shipping and Freight Large, heavy or bulky items may not be eligible for standard shipping and
may incur significantly higher freight charges than are shown. Please contact
your Point Of Sale Max Sales or Customer Service Representative for more
information through the “Contact Us” section of this website.
Backorders All orders not in stock at time of order will be placed on back order
unless purchase order specifies otherwise. Backorders will automatically be
filled as the product becomes available. You will be notified only if your
backorder has been outstanding for more than (4) weeks.
Do you ship internationally? We do NOT ship internationally.
Has my order shipped? You can check the status of your order by clicking the "My
Account" button at the top of the page. Once you are in the "My
Account" page you will see all your recent orders. On the right side of
the orders, you will see it's status. Pending - Your payment is pending. This
status is used when payment information was received, but the payment has not
yet been processed.
Processed Your payment has been received and the order is being processed for
shipment.
Shipped Your order has been shipped. Please note that if an item is on backorder
and we shipped a partial order, it will still show as shipped. We will contact
you before we place an item on backorder.
When will my backorder arrive? Backordered items will be shipped as soon as they are received by our
warehouse. You will be contacted when you have placed an order for an item that
we can not ship within 48-hours Monday thru Friday. At that time, you will have
a choice to either cancel the item or place it on backorder. We will also give
you an estimate of when the item should be received by our warehouse.
My order never arrived. If you have not received your order in the expected time period, check the
tracking information on the shipment. All shipments are shipped using signature
confirmation. If it shows it was delivered and you have not received the
package, please email our customer service department through the “Contact Us”
section of this website. Please be sure to include the order number. If the
shipment is still showing a "processed" status and it has been longer
than 2 business days since you placed the order, check your email for either a
backorder notice or question regarding the order. If you haven't gotten an
email from us or if you still have questions about the order, email our
customer service department through the “Contact Us” section of this website.
How do I cancel my order/item? Orders may be canceled within 30 minutes of placing them. To cancel an
order, you must send an email through the “Contact Us” section of this website.
Please be sure to include the order number and write cancel in the subject
line. You will also have to option of canceling individual items when notified
that they must be placed on backorder due to lack of stock.
Items/parts are missing from my shipment or I received the wrong items. All shipments are double checked before shipping. First, check the shipment
tracking details for you order under the "My Account" section. Many
times we will ship orders in more than one box. If you have received all the
boxes for your shipment and there are still items missing or you received the
wrong items, you must send an email through the “Contact Us” section of this
website within 24 hours of receiving the last box. You must include in that
email, the order number and detailed description of what was missing or incorrect.
In the case of missing items, we will do an internal audit and confirm if the
item was shipped or not.
How much is my shipping? Shipping charges are shown during checkout. If you are curious what the
shipping charges would be on the items you have selected in your cart, login or
create an account and proceed to checkout. Make sure you do not process your
order before you are ready. Once you hit the process order button, the order is
sent to the warehouse. In the rare event that there is a problem with your
shipping charges, we will contact you prior to shipping the order.
When will my order ship? Orders generally ship within 24 hours, unless a custom computer system is
ordered or the order is on backorder. Please note that our warehouse ships only
on Monday thru Friday and does not offer Saturday delivery. If an item or order
is placed on backorder, the order will ship out as soon as the product is
received by our warehouse.
Returns
How do I return my product?
Before you return any product, you must get a RMA number. If you have not
received your RMA number or have any questions, please email our customer
service department through the “Contact Us” section of this website.
DOA/defective products are returned for REPLACEMENT ONLY with the same product/model.
Deviations from this policy may result in a 20% Returns Processing Service
Charge.
Defective product must be in original factory carton with all original packing
materials
All miscellaneous materials such as manuals, accessories and cables must be
included. If any of these materials are missing, your account will be billed
accordingly.
The Return Authorization number must be on the shipping label, not the carton.
PLEASE DO NOT WRITE ON THE CARTON.
Returns must be shipped prepaid. Products received without an RMA number,
freight collect, not approved for return, or in any way not meeting the above
criteria, will be refused.
Return Authorization numbers are good for fourteen (14) days only. Any products
returned after the expiration date will be refused.
If the product is found to be non-defective, an inspection fee of at least $25,
or 15% per unit, will be billed to your account.
Point Of Sale Maxs credits based on purchase price or current price, whichever
is lowest.
ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO
YOU WITH NO CREDIT ISSUED.
Pricing and Billing
When will my card be charged?
Your card will be authorized the moment you process your order; however, we
will not charge your card until your order ships. If your order shows a pending
status, that means your card has not yet been charged since the order is still
being processed. If you have any questions, please email our customer service
department through the “Contact Us” section of this website
I have a question about my charges. If you have any questions about the charges placed on your credit card, or
would like us to review your record, please email our customer service
department through the “Contact Us” section of this website.
Do I have to pay sales tax?
Point Of Sale Maxs collects sales tax from residents in the states that it or it's drop ship suppliers have
operations and are required to charge sales tax. California is a typical example, along with a few others. During checkout you will be have sales tax automatically displayed
and included if you reside in an applicable state. Otherwise, any sales or
usage tax is the responsibility of the purchaser.
Policies 
