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Written by Gary Swart
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Wednesday, 30 September 2009 |
Policies
Shipping
Orders placed before 3pm Pacific Time are usually processed and shipped
the same day. Our standard shipping method is via UPS or FedEx Ground.
We can use faster shipping methods, but keep in mind that an item like
a cash drawer is very heavy (25 to 31 pounds), and expedited shipping
can be expensive. UPS Ground service usually takes 3 to 7 days,
depending on your distance from our warehouse.
Warranty
The manufacturer’s warranty applies to products sold by Point of Sale
Max. The manufacturer usually handles warranties. Warranties vary by
manufacturer. For further details call our Customer Service Department.
Returns
Software
All software sales are final. We will replace software media if the disks are defective and will not install properly.
Dell Computers
If you order a Dell computer from us, the sale is final once the
computer is in transit to your delivery address. This is because we
register you as the legal owner with Dell. At that point, Dell is
solely responsible for any repairs or replacement under the terms of
their warranty.
Other Non-defective Product Returns
No returns for refund or credit are permitted after 30 days. It is your
responsibility to make sure any hardware you order is compatible with
the software you use. All non-defective returns will be charged a
minimum 20% restocking fee, in order to cover our original shipping and
handling. Merchandise returned in open boxes will be charged a
restocking fee based on condition. Please return all products complete
with boxes, manuals, warranty cards, cables and anti-static packaging.
All manuals, warranty cards, etc., must not be written on. We will
charge for all items that are missing or damaged. We highly recommend
double boxing all returns to avoid damage to the manufacturer’s box.
Write the RMA number on the outer box. Do not write on the product box.
DOA
If your product is DOA (Dead On Arrival), out of box failure, or fails
during the manufacturer’s DOA period, our Customer Service Department
will arrange for replacement within the guidelines of the
manufacturer’s warranty and DOA policy.
Returning Defective Products
All products returned must have a valid Return Material Authorization
(RMA) number. To receive an RMA number contact our Customer Service
Department. RMA numbers are good for 14 days. Please return all
products complete with boxes, manuals, warranty cards, cables and
anti-static packaging. All manuals, warranty cards, etc., must not be
written on. We will charge for all items that are missing or damaged.
We highly recommend double boxing all returns to avoid damage to the
manufacturer’s box. Write the RMA number on the outer box. Do not write
on the product box. Our receiving department will refuse any product
received without a valid RMA number. Returns must be shipped freight
and insurance pre-paid. Unless specifically instructed otherwise, all
returns must be sent to our main office.
Include a copy of the invoice for each item returned. This is often
required by manufacturers to support your warranty claim. We may charge
a $10 fee per invoice if we have to search our files for invoice copies
to support your warranty claim.
Limits of Liability
Point of Sale Max disclaims all liability for, and customer
specifically waives all rights to, any special, incidental or
consequential damages, including any damages to property or any damages
resulting from loss of data, profit or goodwill, which customers might
suffer directly or indirectly as a result of any breach of any
warranty, representation or covenant by Pointofsale.com, the
manufacturer, or Point of Sale Max suppliers. Point of Sale Max is not
responsible for the integrity of data on storage devices (hard disk
drives, tapes, diskettes, etc.). The contents of this document
supersede all other previously published documents by Point of Sale
Max. Policies and warranties are subject to change without prior notice.
Typographical Errors
In the event a product is listed at an incorrect price or with
incorrect information due to typographical error or error in pricing or
product information received from our suppliers, Point of Sale Max
shall have the right to refuse or cancel any orders placed for product
listed at the incorrect price. Point of Sale Max shall have the right
to refuse or cancel any such orders whether or not the order has been
confirmed and your credit card charged. If your credit card has already
been charged for the purchase and your order is canceled, Point of Sale
Max shall immediately issue a credit to your credit card account in the
amount of the charge.
Jurisdiction and Venue
You agree that any legal action brought against Point of Sale Max shall
be governed by the laws of the State of Washington without regard to
its conflict of law principles. You agree that the sole jurisdiction
and venue for any litigation arising from your use of or orders made on
the Point of Sale Max web site shall be an appropriate federal or state
court located in Yakima County Washington.
Customer Privacy
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we
provide this notice explaining our online information practices and the
choices you can make about the way your information is collected and
used. To make this notice easy to find, we make it available on our
homepage and at every point where personally identifiable information
may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the
Point of Sale Max (pointofsalemax.com) website. On some pages, you can
order products, make requests, and register to receive materials. The
types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
On some pages, you can submit information about other people. For
example, if you order a gift online and want it sent directly to the
recipient, you will need to submit the recipient's address. In this
circumstance, the types of personal information collected are:
Name
Address
Phone Number
The Way We Use Information:
We use the information you provide about yourself when placing an order
only to complete that order. We do not share this information with
outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an
order only to ship the product and to confirm delivery. We do not share
this information with outside parties except to the extent necessary to
complete that order.
We offer gift-cards by which you can personalize a product you order
for another person. Information you provide to us to create a gift-card
is only used for that purpose, and it is only disclosed to the person
receiving the gift.
We use return email addresses to answer the email we receive. Such
addresses are not used for any other purpose and are not shared with
outside parties.
You can register with our website if you would like to receive our
catalog as well as updates on our new products and services.
Information you submit on our website will not be used for this purpose
unless you fill out the registration form.
We use non-identifying and aggregate information to better design our
website and to share with advertisers. For example, we may tell an
advertiser that X number of individuals visited a certain area on our
website, or that Y number of men and Z number of women filled out our
registration form, but we would not disclose anything that could be
used to identify those individuals.
Finally, we never use or share the personally identifiable information
provided to us online in ways unrelated to the ones described above
without also providing you an opportunity to opt-out or otherwise
prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the
correct use of information, we have put in place appropriate physical,
electronic, and managerial procedures to safeguard and secure the
information we collect online.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For
that reason, we never collect or maintain information at our website
from those we actually know are under 13, and no part of our website is
structured to attract anyone under 13.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we
collect online and maintain by contacting our business office. We use
this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable
steps to verify your identity before granting access or making
corrections.
How To Contact Us
Should you have other questions or concerns about these privacy
policies, please call us at 877-676-9445 or send us an email at
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Last Updated ( Wednesday, 30 September 2009 )
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Policies 
